Seeking individuals to diagnose, troubleshoot, and resolve issues with work-related virtual tools via remote access, chat or email.
Interested and eligible candidates should apply no later than the stated deadline via the APPLY NOW button below.
If shortlisted, you’ll join a virtual interview where we learn more about your communication style, work ethic and personality.
We assess your English proficiency to ensure you're ready to support customers with clarity and confidence.
Once accepted, you’ll go through our onboarding training before getting assigned to best-fit organisations.
Work schedules depend on the organization you are assigned to. However, working time is capped at a maximum of 8 hours per day from Monday to Friday and weekends are off.
Support coverage is organized into three streams depending on your strengths: (1) Real-Time Support: live chat, voice, and social messaging (2) Scheduled Support: emails, tickets, and virtual back-office tasks (3) Specialized Support: technical-issue support
The role is fully remote (100%) with no in-person or offline requirements.
This is a customer support-only role at this time. Sales and other support may be introduced in the future, but it is not part of the current scope.
If hired, you will receive a workspace allowance to purchase the tools required to perform the role effectively.
The USD 65,000 annual salary is fixed and not adjusted by location. However, other allowances may vary by location.