1. Introduction

JOB CONSULTA, INC., operating as Jobvance AI (“Jobvance,” “we,” “us,” or “our”), is committed to protecting the privacy and security of personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use our business process outsourcing (BPO) services, visit our website, or interact with us in any capacity.

As a business processing outsourcing firm providing services across administration, operations, and customer experience, we process significant amounts of personal data on behalf of our clients. This policy applies to our operations as both a data controller (for our own business purposes) and as a data processor (when handling client customer data).

2. Scope and Application

This Privacy Policy applies to:

• Personal information collected through our website at https://jobvance.com and digital platforms
• Information collected during the provision of our BPO services (administration, operations, and customer experience)
• Data processed on behalf of our clients
• Information collected from employees, contractors, and business partners
• Data collected through customer service interactions, including phone calls, emails, chat services, and social media

3. Information We Collect

3.1 Information Collected as Data Controller

When operating our own business, we may collect:

Personal Identification Information

• Name, email address, phone number, and mailing address
• Job title, company name, and business contact information
• Government-issued identification numbers (for compliance purposes)
• Payment and billing information

Technical Information

• IP address, browser type, and device information
• Operating system and technical specifications
• Cookies and tracking technologies data
• Website usage data and analytics
• Login credentials and authentication data

Communication Data

• Correspondence with our sales, support, or management teams
• Survey responses and feedback
• Marketing preferences and communication history
• Meeting notes and call recordings (with consent)

3.2 Information Processed as Data Processor

When providing BPO services to our clients across administration, operations, and customer experience, we may process:

• End customer personal information (names, contact details, account information)
• Customer service interaction records (call recordings, chat transcripts, email correspondence)
• Transaction and order information
• Technical support and troubleshooting data
• Customer preferences and complaint records
• Content and social media management data (as part of our Social Media Manager and Content Moderator services)
• Any other information our clients authorize us to process on their behalf

Important Note: When we process data on behalf of our clients, we act as a data processor. Our clients remain the data controllers responsible for the lawful collection and use of their customers’ data. Please refer to our client’s privacy policy for information about how your data is handled.

4. How We Collect Information

4.1 Direct Collection

• Forms submitted on our website (https://jobvance.com) or through email (hi@jobvance.com)
• Account registration and profile creation
• Direct communications (phone +1 720-760-9185, email, chat, in-person meetings)
• Contract negotiations and service agreements
• Customer service interactions when providing BPO services

4.2 Automated Collection

• Cookies and similar tracking technologies
• Server logs and analytics tools
• Call recording systems and quality monitoring software
• CRM and ticketing systems
• Social media monitoring tools (for Social Media Manager services)
• Security and surveillance systems

4.3 Third-Party Sources

• Our clients (when they engage us for BPO services)
• Business partners and service providers
• Publicly available sources and business directories
• Background check providers (for employment purposes)

5. How We Use Information

5.1 Use as Data Controller

We use information collected in our capacity as data controller for:

Service Delivery and Operations

• Providing and managing our BPO services — including Virtual Assistant, Customer Service, Social Media Management, Content Moderation, Content Writing, and Technical Support
• Processing transactions and maintaining accounts
• Communicating about services, updates, and changes via hi@jobvance.com
• Responding to inquiries and providing support
• Managing contracts and business relationships

Business Improvement

• Analyzing service performance and quality
• Conducting research and developing new services
• Training and quality assurance purposes
• Internal reporting and business analytics

Legal and Compliance

• Complying with legal obligations and regulations, including Colorado state law
• Enforcing our terms and conditions
• Protecting our rights, property, and safety
• Preventing fraud and security threats
• Responding to legal requests and court orders

5.2 Use as Data Processor

When processing data on behalf of clients, we use information strictly in accordance with client instructions and contractual agreements, applicable data processing agreements (DPAs), and the specific purposes authorized by our clients.

6. Legal Basis for Processing

7. Information Sharing and Disclosure

7.1 Service Providers and Subprocessors

• Cloud hosting and infrastructure providers
• CRM and customer service software providers
• Payment processors and financial institutions
• IT support and cybersecurity services
• Quality assurance and training service providers
• Analytics and business intelligence platforms
• Social media platforms (for Social Media Manager services)

7.2 Business Partners

• Our clients (when providing BPO services)
• Strategic partners and affiliates
• Auditors and professional advisors

7.3 Legal and Regulatory Authorities

• Law enforcement agencies
• Regulatory bodies and government authorities, including Colorado Secretary of State
• Courts and legal counsel
• Tax authorities

7.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, personal information may be transferred as part of the business transaction. We will provide notice and ensure continued protection of your information.

7.5 With Your Consent

We may share information with other parties when you provide explicit consent or direct us to do so.

8. International Data Transfers

As a business processing outsourcing firm incorporated in Colorado and serving clients globally, we may transfer personal information to countries outside of your jurisdiction. When we transfer data internationally, we ensure appropriate safeguards are in place including Standard Contractual Clauses, adequacy decisions, data processing agreements, and technical and organizational security measures.

For BPO operations, we maintain data processing facilities in secure jurisdictions and comply with all applicable cross-border data transfer regulations including GDPR, CCPA, and other regional privacy laws.

9. Data Security

9.1 Technical Security Measures

• Encryption of data in transit and at rest using industry-standard protocols
• Multi-factor authentication and strong password policies
• Regular security assessments and penetration testing
• Intrusion detection and prevention systems
• Secure backup and disaster recovery procedures
• Network segmentation and firewall protection
• Endpoint protection and antivirus software

9.2 Organizational Security Measures

• Access controls based on role and need-to-know principles
• Comprehensive employee training on data protection
• Confidentiality agreements with all staff and contractors
• Security incident response procedures
• Regular security audits and compliance reviews
• Physical security measures for our Denver, CO facility
• Vendor management and third-party risk assessment

9.3 BPO Service-Specific Security

• Secure recording and storage of customer service interactions
• Screen masking and data redaction for sensitive information
• Content moderation data handled with strict access controls
• Secure workstation configurations
• Clean desk policies and physical access controls

Data Breach Notification: In the event of a data breach affecting your personal information, we will notify you and relevant authorities in accordance with applicable laws, typically within 72 hours of discovery.

10. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

11. Your Privacy Rights

11.1 General Rights

• Right to Access: Request copies of your personal information
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal information (subject to legal requirements)
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
• Right to Lodge a Complaint: File a complaint with supervisory authorities

11.2 Colorado Privacy Rights (CPA)

Colorado residents have rights under the Colorado Privacy Act (CPA), including:

• Right to access personal data we have collected about you
• Right to correct inaccuracies in your personal data
• Right to delete personal data we have collected about you
• Right to opt out of the processing of personal data for targeted advertising
• Right to data portability

Note: Jobvance AI does not sell personal information to third parties.

11.3 California Privacy Rights (CCPA/CPRA)

California residents have additional rights including the right to know what personal information is collected, used, shared, or sold; the right to delete; the right to opt-out of sale; and the right to non-discrimination for exercising privacy rights.

11.4 European Privacy Rights (GDPR)

For individuals in the European Economic Area, United Kingdom, and Switzerland, all rights in section 11.1 apply, plus the right to object to automated decision-making and profiling and the right to lodge complaints with your local data protection authority.

11.5 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: hi@jobvance.com (Subject: “Privacy Rights Request”)
• Phone: +1 720-760-9185
• Address: 1521 17th Street, Denver, CO 80202, US

We will respond to your request within 30 days (or as required by applicable law). We may need to verify your identity before processing your request.

12. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on https://jobvance.com and improve our services.

13. Children’s Privacy

Our services are not directed to children under the age of 18, and we do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child under 18, we will promptly delete such information.

In our role as a BPO service provider, if we process data that includes information about minors on behalf of our clients, we do so only under the client’s instruction and in compliance with applicable child privacy laws, including COPPA (Children’s Online Privacy Protection Act).

If you believe we have collected information from a child, please contact us immediately at hi@jobvance.com.

14. Third-Party Links and Services

Our website at https://jobvance.com and services may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to third-party sites or services. We encourage you to review the privacy policies of any third-party sites before providing them with personal information.

When we integrate third-party tools into our BPO services (such as CRM systems, analytics platforms, social media platforms, or communication tools), we ensure these providers maintain appropriate data protection standards through contractual agreements.

15. Call Recording and Quality Monitoring

As part of our customer service and technical support BPO operations, we may record telephone calls, video conferences, and monitor other customer interactions for purposes including quality assurance, compliance monitoring, service improvement, legal protection, and fraud prevention.

We provide clear notification at the beginning of recorded calls, store recordings securely with access limited to authorized personnel, and retain recordings according to client requirements and legal obligations.

16. BPO Service-Specific Data Practices

16.1 Virtual Assistant Services

In providing virtual assistant services, we may access executive calendars, email correspondence, and business information. All such data is handled with strict confidentiality and used solely to perform authorized tasks.

16.2 Social Media Management

For social media management services, we may access your organization’s social media accounts and audience data. We comply with the terms of service and privacy policies of each social media platform.

16.3 Content Moderation

Content moderators may review user-generated content including images, videos, and text. Appropriate psychological support and data handling protocols are in place for content moderation teams.

16.4 Technical Support

When providing technical support, our agents may access system information, logs, or account data necessary to diagnose and resolve issues, limited strictly to what is required for support resolution.

17. Employee and Contractor Privacy

For individuals employed by or contracting with Jobvance AI, we collect and process contact and identification information, employment history and qualifications, performance and productivity data, compensation and benefits information, background check results (where legally permissible), time and attendance records, training and development records, and system access logs. Separate employee privacy notices may be provided.

18. Data Processing Agreements

When we provide BPO services as a data processor, we enter into Data Processing Agreements (DPAs) with our clients that define the scope, nature, and purpose of data processing; establish security requirements; specify data retention and deletion procedures; address subprocessor usage; include audit rights; detail breach notification procedures; and comply with GDPR, CCPA, CPA, and other applicable regulations.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or for other operational reasons. When we make material changes, we will update the “Last Updated” date, notify you via email or prominent notice on https://jobvance.com, and provide at least 30 days’ notice before implementing material changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Jobvance AI (JOB CONSULTA, INC.)

1521 17th Street, Denver, CO 80202, US

Email: hi@jobvance.com